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Heat Conduction Speed and Heat Distribution Performance of Non-stick Pans Varied Handle of 2 Models Failed Fire Test Posing Safety Risks
  • 2025.05.15
  • Press Release

Heat Conduction Speed and Heat Distribution Performance of Non-stick Pans Varied Handle of 2 Models Failed Fire Test Posing Safety Risks

Non-stick pans are convenient and easy-to-use essentials for many households. The Consumer Council tested 24 models of non-stick frying pans 26cm or 28cm in diameter and found that the heat conduction speed varied among models. Between the fastest and slowest models, the time required to bring the flat surface of the pan to the standard temperature varied by over 9 times, with 6 models reaching 190°C within 2 minutes, while the slowest took almost 16 minutes. Slow heat conduction not only...

Disputes over Furniture Quality and Dimension Discrepancies Traders Urged Not to Hide Behind Disclaimers to Maintain Brand Reputation
  • 2025.05.15
  • Press Release

Disputes over Furniture Quality and Dimension Discrepancies Traders Urged Not to Hide Behind Disclaimers to Maintain Brand Reputation

Given Hong Kong’s typically limited living space, apart from buying ready-made furniture in-store, many consumers opt for custom-made pieces to make the most of every inch of their homes. In recent years, in response to growing consumer preference for online shopping, many furniture traders have introduced online stores to provide greater convenience and variety for customers to create their ideal home sweet home. However, the Consumer Council oftentimes receives complaints regarding furniture...

Performance of Smart Watches and Fitness Trackers in Step Count and Heart Rate Measurement Vastly Varied Data Are Estimates for Reference Only but Not for Medical Use
  • 2025.05.15
  • Press Release

Performance of Smart Watches and Fitness Trackers in Step Count and Heart Rate Measurement Vastly Varied Data Are Estimates for Reference Only but Not for Medical Use

Smart watches and fitness trackers have become increasingly popular in recent years. Apart from basic time display, they generally feature a myriad of functions such as heart rate and step count measurement, exercise tracking, health reminders, and instant messaging, making them daily essentials for health-conscious consumers. Based on the test conducted by International Consumer Research and Testing (ICRT) on smart watches and fitness trackers of various specifications and designs, the Consumer...

  • 2024.09.19
  • Shopping Guide

Consumer Protection Tips for the Closure of Fitness Centres

1. ​​​​​​Should I accept the offer to transfer my membership to another fitness centre as the current centre has been closed? Consumers should understand and consider the following from the fitness centre before deciding : Are there any...

  • 2024.09.13
  • Shopping Guide

Should Physical’s existing customers sign the consent offered by HEALTHY?

Q: As an existing customer of Physical Fitness, I’m aware that HEALTHY claims to provide existing Physical customers with their remaining services including the gym card, personal training sessions and beauty service. However, staff members have...

  • 2024.08.20
  • Shopping Guide

4 Major Bread Spreads: A Health and Indulgence Comparison !

Comparison Results Protein Comparison: Peanut Butter and Sesame Paste Win Protein helps build muscles and repair cells and tissues. According to the Nutrient Data Laboratory under the U.S. Department of Agriculture, peanut butter and sesame paste...

Submission to the Home and Youth Affairs Bureau in Response to the Consultation Document on the Regulatory Regime on Basketball Betting
  • 2025.05.02
  • Advocacy

Submission to the Home and Youth Affairs Bureau in Response to the Consultation Document on the Regulatory Regime on Basketball Betting

The Consumer Council (the Council) is pleased to submit its views with respect to the consultation document issued by the Home and Youth Affairs Bureau on the Regulatory Regime on Basketball Betting (the Regime). The Council’s Overall Stance Betting, often viewed as a matter of personal discretion, also presents crucial consumer-related consideration. While the decision to engage in gambling is personal choice, it is vital to recognise that bettors are consumers and should be protected in an...

Submission to the Mandatory Provident Fund Schemes Authority in Response to the Consultation Paper on Full Portability of MPF Benefits under the MPF System
  • 2025.05.02
  • Advocacy

Submission to the Mandatory Provident Fund Schemes Authority in Response to the Consultation Paper on Full Portability of MPF Benefits under the MPF System

The Consumer Council (the Council) is pleased to submit its views with respect to the consultation paper issued by the Mandatory Provident Fund Schemes Authority (MPFA) on the proposals to implement full portability of Mandatory Provident Fund (MPF) benefits under the MPF System (the Proposals). The Council’s Overall Views The Council acknowledges the MPFA’s comprehensive consideration in developing the Proposals by taking into account smoothness of transition, scheme members’ choice and...

Submission to the Insurance Authority in Response to the Consultation Paper on the Draft Insurance (Public Disclosure) Rules
  • 2025.04.25
  • Advocacy

Submission to the Insurance Authority in Response to the Consultation Paper on the Draft Insurance (Public Disclosure) Rules

The Consumer Council (the Council) is pleased to submit its views with respect to the consultation paper issued by the Insurance Authority (IA) on the draft rules to be made under sections 21A and 129 of the Insurance Ordinance (Cap. 41), namely the Insurance (Public Disclosure) Rules. The Council’s Overall Stance The Council is in principle supportive of the IA’s introduction of new rules pertaining to the disclosure of information about the insurer’s state of affairs according to the...

CHP urges public not to use cosmetic cream suspected to contain excessive mercury (with photos)
  • 2025.04.30
  • Consumer Alerts

CHP urges public not to use cosmetic cream suspected to contain excessive mercury (with photos)

The Centre for Health Protection (CHP) of the Department of Health today (April 30) appealed to the public not to use a cosmetic cream called "Supple And White Night Cream" under the brand name YIFUMEI (see photos), as it may contain excessive mercury, which is harmful to health. The CHP received a notification of a mercury poisoning case from the Hospital Authority involving a 44-year-old female patient who was found to have proteinuria (presence of excessive proteins in urine) after admission...

Do not consume a batch of imported sunflower seed product suspected to be contaminated with aflatoxin
  • 2025.04.28
  • Consumer Alerts

Do not consume a batch of imported sunflower seed product suspected to be contaminated with aflatoxin

Issue Date 28.4.2025 Source of Information Notification from the Rapid Alert System for Food and Feed (RASFF) of the European Commission (EU) Food Product Sunflower seeds Product Name and Description Product name: Zonnebloempitten (Sunflower seeds) Brand: Tovano Place of origin: Bulgaria Net weight: 700g Best before date: November 30, 2025 Batch number: 346704-038 Importer: Chef's Garden Limited Retailer: Feather & Bone Reason For Issuing Alert The CFS noted a notification from the RASFF of the...

Not to consume batch of prepackaged chocolate product suspected to contain metal fragments
  • 2025.04.08
  • Consumer Alerts

Not to consume batch of prepackaged chocolate product suspected to contain metal fragments

Issue Date 8.4.2025 Source of Information Food Standards Agency of the United Kingdom and the Food Safety Authority of Ireland Food Product Prepackaged chocolate product Product Name and Description Product name: Hollow Chocolate Egg (Milk Chocolate) Brand: Tony's Chocolonely Place of origin: Belgium Pack size: 242 grams Batch number: L3234D Importer: The Dairy Farm Company Limited Best-before date: June 2025 Reason For Issuing Alert - The Centre for Food Safety (CFS), through its Food Incident...

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